B2B Hospitality Supplies: Luxury Products for Hotels, Resorts and Serviced Apartments

Introduction

Comfort and memorable experiences are the foundations of the hospitality industry. In this industry, properties are judged by the first impression made on guests. Factors such as architecture and location are of principal importance to guests’ first impressions; however, even minor touches such as bedding and lighting can contribute to guests’ experiences.

Of principal importance to guests’ perceptions are the public areas such as the reception. However, the design and appointments of guest rooms and public areas such as restaurants and lounges affect guests’ perceptions as well.

A hospitality establishment may need a large number of furnishings to outfit new guest rooms, or to replace or renovate existing guest rooms. A design establishment may have sourcing challenges from disparate or unconnected procurement.

The hospitality industry is competitive; therefore, in order to maintain a consistent visual language across a single property, a business must be strategic in procuring products that fulfill its design and functional requirements.

When design and function are harmonized, the hopes and expectations of guests can be realized. For a similar reason, a supplier may be evaluated on the aesthetic appeal of products, but also on the quality of the products, and the materials and the purpose for which the products are intended.

Angie Homes offers an array of upmarket home décor and lifestyle products that are ideal for the discerning hospitality buyer. The products may be purchased according to their potential application in the marketplace and in commercially reasonable quantities, having due regard to product availability.

Angie Homes for Bulk Hospitality Items and Hotel Essentials

A full-service hotel or resort has a variety of requirements for the equipment and supplies for use in guest rooms and other public areas. Requirements and preferences vary considerably based on the positioning and orientations of the hotel or resort.

High end or luxury hotels and resorts have refined requirements for bedding, furnishings and accessories. A boutique hotel or resort may have requirements for a variety of specially designed or themed furnishings. A hotel or resort with long stay guest requirements may need furnishings and equipment for work and study areas.

Understanding Bulk Hospitality

When a hospitality procurement officer determines that a product is required, the officer should consider a number of relevant factors.

These factors may include:

• The location, capacity and usage of the various areas and facilities of the hotel or resort
• The expected duration of guests’ stays
• Housekeeping and maintenance procedures and schedules
• The volume and timing of shipments to the hotel

It may be desirable for certain products to be of the same type and of the same or similar design to create a sense of harmony in public or guest areas.

Products and their Attributes

It is important for the hospitality procurement officer to develop a detailed description for each product required.

This description should indicate:

• Product dimensions
• Preferred materials
• Product color
• Suggested location

Hotel Essentials

Hotel essentials vary by property. Some essentials may include, but are not limited to:

• Furniture for guest rooms
• Storage and accent pieces for guest rooms
• Bedding and pillows
• Decorative accents
• China and flatware
• Furniture for dining
• Seating for lobby and public areas
• Decorative accents
• Bath and lifestyle accessories

When designing guest rooms, public areas and facilities, there must be an understanding of the psychological and physical needs of the guests and how best to meet those needs through the use of furnishings and decor.

Premier Procurement Services for Hotels, Resorts, and Serviced Apartments

From a procurement perspective, the greater the scope of a property, that is, the greater the number of guest rooms, amenities and facilities, the broader and more complex the product categories covered by that scope.

A clear and well thought out procurement strategy aids a property in accomplishing its design and other related goals.

Prior to making any purchases, a property’s managers and directors must understand the function of each space and the type of furniture and equipment most appropriate to that space.

Furnishings and equipment for guest rooms, for example, must promote the comfort of guests and allow for mobility. Furnishings for public and lobby areas must direct guest movement and, if supplied, furnishings and equipment for restaurants must allow for the unimpeded movement of guests and staff.

Decorative accents must not obstruct the function of a space.

• Expected replacement cycle for products used frequently.
• Conditions for receiving deliveries, based on project and opening schedules.

Procurement for Different Hotel Types

A strategic sourcing approach ensures purchase of goods at minimum cost and optimum quality.

Give your Hotel Interiors a Touch of Class with Angie Homes

We consider comfort and ergonomics when designing a space and how easy it is to clean and maintain it. We also consider how frequently a space will be used and how efficiently patients and staff can move through it. Lastly, we see if the design will work with the current décor in the space.

Decorative accessories add interest and highlight focal points. Too many, however, will make a design look busy and take away from the function of a space.

A contemporary design will rely less on decorative elements to achieve the same effect as a more traditional design. Regardless of the number of elements used, a design should reflect the property it is on.

Premium bedding and bath products and items used in dining services directly affect the guest experience and compliment furniture in guest rooms.

Different fabrics used in bedding effect guest experience and perception of room quality. Ease of maintenance and replacement should also be considered for economy of use and design uniformity.

Bath and other guest room essentials should be convenient and help accomplish the goals of a design. Items should be placed strategically based on guest interaction.

There are three things to consider when analysing bathroom products:

1. How easy they are to clean
2. How easy they are to replace
3. How well they work with other products in the bathroom

Dining Products

Tableware used in restaurants and hotels must enhance and expedite the service and presentation of food.

Some factors to consider when selecting tableware include:

• What are the benefits and drawbacks of using different materials?
• What are the size and shape considerations for stacking and storage?
• How do the characteristics of the piece affect its use?
• What are the instructions for cleaning?
• How easy is it to break and replace the piece?
• Is there a synergy between the piece and the restaurant concept?

Complementing the piece may enhance the food and ambiance of the restaurant.

Customized Hospitality Product Solutions for Boutique Hotels and Luxury Resorts

As each hospitality property has a distinct character, products purchased for the property should likewise reflect that character.

For a boutique hotel, products could be chosen based on a predetermined design theme. Products for a luxury resort could be based on the style of surrounding architecture.

Products Should Reflect and Enhance the Property

Prior to making any purchases, the following should be evaluated for each guest room:

• What type of guest is expected?
• What is the design philosophy?
• Are certain materials predetermined?
• What color and texture are used?
• What is the appropriate level of ornamentation?
• Will a product be cleansed and replaced frequently?

A penthouse could benefit from modern and contemporary designs. A cabin could utilize more rustic and lodge-like furnishings.

A consistent color scheme can connect various furniture pieces throughout a hotel, and be applied to other hotel elements including bedding, dishes and decorations.

This makes a hotel feel unified while preventing boredom.

Best Practices for the Strategic Sourcing of Hotel Essentials

A critical eye must be used for each hotel element to provide a good balance between value and long-term cost benefits.

Consider the Big Picture

There are several costs associated to a purchase, and all of them should be considered to determine the true cost of an item.

Orders should be placed only after the procurement team has had an opportunity to examine samples.

Samples typically provide information regarding the actual color, texture and finish of an item.

This is ideal for products like furniture and accessories for which images may not be sufficient to describe the product features.

Supplies for Hospitality Professionals

Hospitality products play an integral role in the guest journey. Architects, designers and product specialists should collaborate to create public and private spaces that integrate the guest journey.

Public Spaces

Furnishing materials and construction of public spaces should incorporate guest journey design principles. Adjunctive products should be evaluated for their potential to integrate the guest journey and enhance public space usability.

Products that address the above objectives should be assessed based on:

• Materials (selection, sustainability, and strength)
• Size
• Guest journey integration
• Design
• Beauty
• Other criteria

Private Spaces

Public space design principles should also be integrated in the design of guest rooms to facilitate relaxation, comfort and convenience, and improve guest journey integration.

Products that achieve the aforementioned objectives should be assessed based on:

• Materials
• Aesthetic appeal
• Integration of guest journey design principles
• Other considerations

Food and beverage (F&B) products should also be evaluated based on their potential to represent a property and enhance the guest dining experience.

Angie Homes: Your Source for Wholesale Luxury

Angie Homes provides interior hospitality products and is invited to source these products for commercial interiors.

As referenced, not all residential products can be used in a commercial hospitality setting.

Items to Consider Prior to Purchase

Prior to purchase, the procurement team must verify:

• Currently available inventory.
• Categories relevant to the team’s requisition.
• Minimum/maximum allowable quantities.
• Detailed product descriptions.
• Materials and components.
• Sample units.
• Unit pricing.
• Payment and shipping terms.
• Transportation and delivery schedule.
• Conditions and policies for returns and replacement.
• Warranty terms.
• Service and availability of the products in the future.

Consideration of a Supplier

Prior to purchase, a supplier can be evaluated by considering the following:

1. Would the product integrate with the property’s interior?
2. What are the product’s complete specifications?
3. Can the supplier meet the quantity required?
4. Are samples available?
5. Are there surprise costs after the initial price?
6. Can the supplier meet the delivery time requirement?
7. What conditions apply for damaged goods?
8. What are the conditions for returns and replacements?
9. Is there one point of contact for the order?
10. Can the product be replaced in the future?

Evaluating suppliers reduces procurement risk and facilitates large product purchases.

Conclusion

The look and feel of a hospitality property are largely determined by the design and choice of furnishings and accessories. Bedding, table and bath accessories, and other ancillary furnishings create guests’ perceptions of a property.

From the hospitality industry perspective, many more factors come into play when choosing a product. These may include the usage rate, breakage and loss rates, ease of cleaning and storing, and the supplier’s capacity to guarantee timely delivery and take back used and worn-out products.

Rational procurement practices enable management teams to take interior spaces of a property in the same or similar design direction. It also addresses the needs of a property or a group of properties for refurbishment.

While the type of products used in hotels and resorts is largely determined by the property’s individual character and target market, for business hotels and serviced apartments, the focus is on functionality, flexibility and space optimization.

Hospitality industry operators are generally successful in creating appealing and cozy spaces for guests when they consider the raft of factors that impact on the usage of the space.

Tactics for product and supplier management enable the hospitality industry to engage the right product and supplier combinations for the spaces it manages.

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FAQ’s

Q. What product categories does Angie Homes cover? How can we define the desired product types and quantities?

Product categories are pre-determined by Angie Homes. Users are required to stipulate the quantity of each product type required for a particular project.

Before placing a bulk order, users need to evaluate products in light of usage requirements, estimate the lead time for which products will be used, and assess the supplier’s policy on removal and replacement of used products.

Q. Which products in your portfolio can be sold to the hospitality industry?

We can offer furniture and related product offerings to the hospitality industry.

When evaluating product offerings, consider the purpose for which the product will be used, the material from which the product is made, the product’s size and weight, the environment in which the product will be used, and how the product will be cleaned and maintained.

Q. Which factors do you take into account when selecting a business-to-business (B2B) supplier?

Obviously, price is important, as is the quality of the product, the product’s availability, how long it will take to receive the product, the condition of the product during shipment, the supplier’s return and replacement policies, and whether the supplier can evenly and consistently meet large product orders.

Q. In what ways do high-quality, design-led furnishings and tableware enhance a hotel’s guest experience?

Furnishings can improve a guest’s experience by adding comfort. Tableware can assist in enhancing food presentation.

Other considerations, such as the design of the furnishings and tableware in relation to the architecture and style of the property, can improve the guest experience.

Q. Which products do you offer for outfitting luxury guest rooms and associated dining facilities?

Product offerings for guest rooms can include case goods, upholstery, mattresses, bedding, pillows and throws.

Tableware and other dining facility equipment can assist in enhancing presentation of food and beverage.